Green Rise Projects ("we", "us", or "our") provides a service that helps homeowners and property managers request and receive quotes for roofing, windows and air‑conditioning (AC) projects. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you interact with our website, forms, ads and communications (collectively, the "Services").
If you do not agree with this Policy, please do not use the Services.
1. Who we are (Data Controller)
Business name: Green Rise Projects
Website: greenriseprojects.com
We operate in Australia and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If we collect data from people outside Australia, we will comply with applicable local laws (see Section 12: International & state‑specific notices).
2. Information we collect
We collect the following categories of information:
2.1 Information you provide directly
Contact details: name, email, phone number, suburb/postcode, preferred contact time.
Property details: property type (house/unit), ownership/authority to request quotes, address (optional until booking), age of roof/windows/AC, photos you upload.
Project details: service requested (roofing/windows/AC), budget range, timeframe, any notes.
Communication preferences & consents.
2.2 Information collected automatically
Device and usage data: IP address, browser type, pages viewed, time on site, referring URL.
Cookies & similar technologies: pixels, tags and local storage used for analytics and advertising measurement. See Section 9 (Cookies & tracking).
2.3 Information from third parties
Referral sources: advertising platforms, social networks, comparison sites.
Service partners: verified contractors and suppliers may share feedback about your project (e.g., booking status, job completion) to support customer service and quality assurance.
We do not intentionally collect sensitive information (e.g., health, ethnicity). Please do not include such information in free‑text fields.
3. How we use your information (purposes)
We use your information to:
Provide quotes: qualify your request, match you with suitable contractors, and share your details with them so they can contact you with quotes.
Customer support: respond to enquiries, schedule site visits, and handle complaints.
Quality and safety: verify project information, prevent fraud and misuse, and monitor partner performance.
Improve our Services: analyse usage, test features, and optimise ads and content.
Marketing (with consent where required): send updates about home‑improvement tips, special offers or follow‑ups about your quote request; you can opt out at any time (see Section 8).
Legal bases (Australia): our primary bases are your consent, performance of a service you request, and our legitimate interests in operating and improving our Services. Where required, we obtain your express consent before marketing or sharing with partners.
4. Sharing your information
We disclose information only as needed for the purposes above:
Quote partners (contractors/suppliers): We share your contact, property and project details with a small number of vetted partners relevant to your request so they can prepare quotes and contact you. We limit sharing to what is necessary and require partners to handle your data lawfully and securely.
Service providers: Hosting, CRM, analytics, communications (e.g., email/SMS), form builders, cloud storage and payment processors under contract.
Advertising & analytics partners: To measure performance of our ads and avoid duplicate outreach.
Compliance and legal: If required by law, to protect our rights, users, the public or to detect fraud, security or technical issues.
Business transfers: In connection with a merger, acquisition or asset sale with appropriate safeguards.
We do not sell personal information. Where state laws define “sale” or “share” more broadly (e.g., certain US states), see Section 12 for additional rights and disclosures.
5. Your choices and rights
Depending on your location, you may have the right to:
Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Delete your personal information, subject to legal/operational retention needs.
Withdraw consent or opt out of marketing and partner sharing where applicable.
Complain to a regulator. In Australia, you can contact the OAIC (www.oaic.gov.au).
To exercise any rights, contact us using the details in Section 1. We may need to verify your identity.
6. Data retention
We keep personal information only as long as needed for the purposes in this Policy, including:
Active quotes & jobs: for the duration of the quoting process and reasonable follow‑up.
Compliance & disputes: records may be kept for 7 years (typical business recordkeeping) or as required by law.
Marketing contacts: until you opt out or your address bounces/expunges.
When data is no longer needed, we delete or de‑identify it.
7. Security
We use administrative, technical and physical safeguards appropriate to the risk, including encrypted transmission (HTTPS), access controls and staff training. No method of transmission or storage is 100% secure; if we become aware of a data breach likely to cause serious harm, we will notify affected individuals and regulators as required by law.
8. Marketing, calls & SMS
By submitting a quote request, you may consent to be contacted by us and selected partners via phone, SMS, email for quotes and project coordination. You can opt out of marketing at any time by using the unsubscribe link in emails, replying STOP to SMS, or contacting us. Service and transactional messages related to your active request may still be sent.
US only (if applicable): If we collect leads in the United States, we include a TCPA/TSR consent checkbox near the phone field and obtain your express written consent to receive autodialed and prerecorded calls/texts from us and our partners at the number you provided. Consent is not a condition of purchase. Message & data rates may apply. You can revoke consent at any time by replying STOP. (See Section 12.)
9. Cookies & tracking
We use cookies, pixels and similar technologies to:
keep you signed in and remember preferences;
measure traffic and performance; and
personalise or limit ads and prevent duplicate submissions.
You can control cookies through your browser settings and any cookie banner we provide. Some features may not work without certain cookies.
10. Children’s privacy
Our Services are not directed to children under 16. We do not knowingly collect information from children. If you believe a child has provided us personal information, contact us and we will delete it.
11. Third‑party links
Our website may contain links to third‑party sites. We are not responsible for their privacy practices. We encourage you to review their policies.
12. International & state‑specific notices
Australia: We comply with the Privacy Act 1988 (Cth) and the APPs. You may complain to us first; if unresolved, contact the OAIC (www.oaic.gov.au).
European Economic Area/UK (if applicable): Where we process data of EEA/UK residents, the legal bases include consent, contract and legitimate interests. You may have rights to access, portability and objection under GDPR/UK GDPR. We may appoint an EU/UK representative and use Standard Contractual Clauses for transfers as needed.
United States (if applicable): Depending on your state, you may have rights to access, correct, delete, opt‑out of targeted advertising/sharing, and limit use of sensitive information. If we engage in targeted advertising or share identifiers with ad partners, we will honour state‑law opt‑outs. For California residents, we provide a “Do Not Sell or Share My Personal Information” link if required and disclose categories of information collected and shared.
13. International transfers
Your information may be processed in countries other than where you live (for example, where our hosting or service providers operate). Where required, we implement appropriate safeguards for cross‑border transfers.
14. How to contact us
Questions or requests regarding this Policy can be sent to:
Email: [email protected]
15. Changes to this Policy
We may update this Policy from time to time. The updated version will be indicated by an updated "Effective date" and will be effective as soon as it is accessible. If changes materially affect how we use your information, we will take reasonable steps to notify you.
Appendix A — Sample consent language near your form submit button
By clicking Get my quotes, you agree to our Privacy Policy and Terms and consent to be contacted by Green Rise Projects and up to [three] relevant contractor partners about your project via phone, SMS and email. You can unsubscribe at any time. US only: You also consent to receive autodialed and prerecorded calls/texts; consent is not a condition of purchase. Msg & data rates may apply.
Appendix B — Data subprocessors (example list)
List the categories/tools you actually use (update before publishing):
Website hosting & CDN (e.g., Vercel/Cloudflare)
CRM & marketing automation (e.g., HighLevel)
Form/quiz builder (e.g., Heyflow / LeadCapture.io / LeadsHook)
Email/SMS provider (e.g., Twilio, Mailgun)
Analytics & advertising (e.g., Google Analytics, Google/Meta Ads)
Appendix C — Record of data categories & retention (example)
Lead contact & project details: retain up to 24 months if inactive; delete or de‑identify thereafter
Partner matching logs & communications: retain up to 7 years for compliance
Marketing preferences: retain until opt‑out
Note: This template is general information and not legal advice. Please review with your counsel to adapt for your exact operations and jurisdictions.